Talk with ScottFictional demonstration · DEMO-SMM-001
Interactive product demonstration
See exactly what SMM delivers.
We start with a fictional technician report. One tap turns it into the performance priorities a service manager should address today.
Watch the 20-second overview, or try the example below.
1
FICTIONAL SOURCE REPORT
Weekly technician performance
This represents the report a manager already receives from their scheduling platform.
| Technician | Calls | Revenue | Avg. ticket | Callbacks | Maint. | CSAT |
|---|---|---|---|---|---|---|
| Maria Lopez | 64 | $36,800 | $575 | 1.6% | 31.1% | 4.9 |
| James Reed | 59 | $29,500 | $500 | 3.4% | 22.0% | 4.5 |
| Taylor Brooks | 51 | $28,050 | $550 | 2.0% | 28.9% | 4.8 |
| Devin Carter | 66 | $31,020 | $470 | 4.5% | 18.0% | 4.3 |
| Morgan Lee | 55 | $29,975 | $545 | 1.8% | 26.8% | — |
Analyze this reportHide report results
2
SMM DELIVERS
What the manager should address today
What to coach today
Three clear management priorities
SMM explains the number, why it matters, and the next action.
Devin Carter · Reduce callbacks
4.5% callbacks versus a company target at or below 3%.
Recommended action
Review Devin’s recent return visits and coach a diagnosis-and-completion checklist before the next shift.
James Reed · Improve job value
$500 average ticket and 22% maintenance conversion are both below target.
Recommended action
Coach presenting complete repair options and the maintenance plan consistently on eligible calls.
Morgan Lee · CSAT is missing
SMM will not treat missing customer-satisfaction data as a zero.
Recommended action
Confirm whether the source report includes customer ratings before evaluating Morgan on this metric.
What the manager received
✓ Team performance summary✓ Ranked coaching priorities✓ Recommended next actions✓ Missing-data warning
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