Enter or import technician results.
Starter uses manual entry. Professional and Business accept pasted reports, CSV files, and one-sheet XLSX files. Confirm imported columns before analysis.
Talk with ScottFor HVAC, plumbing & electrical service teams
HVAC technician performance software.Know what to coach next.
Service Manager Metrics helps service managers compare technician results with company targets and turn performance gaps into practical coaching priorities. Keep your existing service software and bring the reports you already use.
Explore fictional sample data with no signup.
From numbers to next steps
A technician KPI dashboard with a coaching purpose.
Review revenue, average ticket, conversion, callbacks, and other supported technician metrics against your own targets. Confirm definitions and missing data before using a score to make a management decision.
Use your reports in a clear coaching workflow.
Compare performance with your targets.
Use technician scorecards and team KPIs to identify where a closer review is needed. Missing values are not treated as zero.
Make the next conversation specific.
Professional and Business include saved Coaching Action Plans with goals, notes, and follow-up dates. Your manager leads the coaching and checks progress.
Choosing technician performance software
Does SMM replace my field service management software?
No. SMM focuses on technician performance reporting and coaching. Keep using your existing platform for its operational workflows. Bring exported reports or enter results; SMM does not promise a direct integration or automatic sync.
What do the software plans cost?
Starter is $99/month for up to 5 technicians. Professional is $199/month for up to 15. Business is $349/month for up to 30. Professional and Business share the report import and Coaching Action Plan features. Compare the current plans and trial details.
Can someone review our reports for us?
Yes. Monthly reporting and remote service management consulting are separate paid services with Scott Schweitzer. Compare reporting and consulting.
How do I turn a KPI gap into coaching?
First confirm the data, then review the technician’s call mix and examples before choosing one practical action. Read the weekly technician coaching guide.
Put technician KPIs to work.
Start with how to measure HVAC technician performance for definitions and fair comparisons. Use the HVAC callback review guide to turn a return-visit pattern into a specific coaching action.
See how a report becomes a coaching priority.
Start with the demo, then choose the software plan or management support your team needs.